Privacy policy

Last updated: 07.12.2025

At Koze Collection, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

1. Information we collect

When you visit or interact with our website, we may collect the following information:

a) Personal information you provide

  • Name

  • Email address

  • Phone number (optional, e.g. for delivery or WhatsApp contact)

  • Billing and shipping address

  • Order details and purchase history

  • Any information you submit through our contact form or customer support

b) Automatically collected information

  • Device type and browser

  • IP address (anonymized where required)

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

  • “interaction data (such as clicks and scrolling)”

This data helps us understand how our website is used and improve your experience.

2. How we use your information

We use your personal data to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Provide customer support

  • Improve our website, products, and services

  • Comply with legal and accounting obligations

We do not sell, rent, or trade your personal data.

3. Legal basis for processing (GDPR)

When applicable, we process your personal data based on:

  • your consent

  • the performance of a contract (e.g. fulfilling an order)

  • compliance with legal obligations

  • our legitimate interest in operating and improving our business

4. Sharing your information

We only share your data with trusted third parties when necessary to provide our services, including:

  • payment providers

  • website hosting and e-commerce platforms (e.g. Shopify)

  • shipping and logistics partners

  • analytics and user experience tools (e.g. Microsoft Clarity, Google Analytics)

These partners are required to handle your data securely and in accordance with applicable data protection laws.

5. Analytics & user experience monitoring

We use Microsoft Clarity, a user experience analytics tool, to better understand how visitors interact with our website.

Microsoft Clarity collects anonymized usage data, such as mouse movements, clicks, scrolling behavior, and navigation patterns.
Clarity does not collect personally identifiable information, and sensitive fields (such as forms and checkout data) are automatically masked.

The data collected is used solely to improve website usability and performance.

For more information, please refer to Microsoft’s Privacy Statement: https://privacy.microsoft.com

6. Cookies

Our website uses cookies to ensure proper functionality and enhance your browsing experience.

Cookies may be used to:

  • remember your preferences

  • analyze website traffic and performance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

7. Data retention

We retain your personal data only for as long as necessary to:

  • fulfill the purposes outlined in this Policy

  • comply with legal, tax, and accounting requirements

When no longer required, data is securely deleted or anonymized.

8. Data security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have the right to:

  • access your personal data

  • request correction or deletion

  • object to or restrict processing

  • withdraw consent at any time

  • request data portability

To exercise these rights, please contact us at hello@kozecollection.com

10. Third-party links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these sites and encourage you to review their privacy policies separately.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Koze Collection
Email: hello@kozecollection.com
WhatsApp: +41 78 244 60 78
Or the contact form on our website.