Terms of service

Last updated: 07.12.2025

Welcome to Koze Collection.
By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service.

If you do not agree with these terms, please do not use our website or services.

1. General conditions

Koze Collection operates this website. Throughout the site, the terms “we”, “us” and “our” refer to Koze Collection.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional policies referenced here.

We reserve the right to update or change these Terms at any time. Changes will be effective upon posting on the website.

2. Products & availability

All products are handcrafted and produced in small batches in Switzerland.

We make every effort to display product descriptions, images and colours as accurately as possible. However, due to the handmade nature of our products, slight variations in colour, texture or finish are natural and expected.

We reserve the right to:

  • limit the quantities of any products

  • discontinue products at any time without prior notice

3. Orders & payment

By placing an order, you confirm that:

  • all information provided is accurate and complete

  • you are authorized to use the chosen payment method

All prices are listed in CHF and include applicable taxes, unless stated otherwise.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • product availability

  • errors in pricing or product information

  • suspected fraudulent transactions

4. Shipping & delivery

Shipping times are estimates and provided for guidance only.
We are not responsible for delays caused by the carrier, customs, or events beyond our control.

Please ensure that your shipping address is correct. Koze Collection cannot be held responsible for lost or delayed shipments due to incorrect address information.

5. Returns & refunds

Our return and refund conditions are detailed in our Refund & Return Policy, which forms an integral part of these Terms of Service.

By placing an order, you agree to the conditions outlined in that policy.

6. Use of the website

You agree not to use our website for any unlawful or prohibited purpose, including:

  • violating any local, national or international law

  • infringing intellectual property rights

  • transmitting malicious code or harmful content

We reserve the right to suspend or terminate access to our website if these terms are violated.

7. Intellectual property

All content on this website, including text, images, logos, graphics, and designs, is the property of Koze Collection and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute or use any content without our prior written consent.

8. Limitation of liability

To the fullest extent permitted by law, Koze Collection shall not be liable for:

  • indirect, incidental or consequential damages

  • misuse of the product

  • improper candle handling or failure to follow candle care instructions

Always follow the candle care and safety instructions provided with the product.

9. Governing law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Switzerland.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Swiss courts.

10. Contact information

If you have any questions about these Terms of Service, you can contact us at:

Koze Collection
Email: hello@kozecollection.com
WhatsApp: +41 78 244 60 78
Or the contact form on our website.